Refund policy

At Infinityloopus, we want our customers to be satisfied with their purchases. If you are not completely satisfied with your order, you may request a return within 30 days of receiving the product, subject to the conditions below.

Return Window

Customers may request a return within 30 calendar days after the date the order is delivered.

To be eligible for a return, the return request must be submitted within the 30-day return period.

Return Conditions

Returned products should be:

Unused and in their original condition
In original packaging, where applicable
Complete with all included accessories, parts, and documentation
Free from damage caused by improper use, installation, or handling

We reserve the right to refuse a return if the product does not meet the applicable return conditions.

How to Request a Return

Before sending a product back, please contact us at luettgenh0@gmail.com and provide:

Your order number
The name of the product
The reason for the return
Photos or other information when necessary to evaluate a damaged, defective, or incorrect item

We will provide return instructions after reviewing your request.

Please do not send products to the address listed on this page unless our customer service team has specifically instructed you to do so.

Return Shipping Costs

For returns due to a change of mind, ordering the wrong product, or other reasons not caused by Infinityloopus, the customer is responsible for the return shipping cost.

If the product arrives damaged, defective, incorrect, or different from the product ordered due to an error on our part, Infinityloopus will provide appropriate return instructions and cover the applicable return shipping cost.

Refunds

Once the returned product is received and inspected, we will determine whether it meets the applicable return conditions.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds will normally be processed within 14 business days after the returned product has been received and the return has been approved.

After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact us at luettgenh0@gmail.com as soon as possible after delivery.

Please provide your order number and, when applicable, photographs showing the condition of the product. We will review the issue and provide an appropriate solution, which may include a replacement, refund, or return.

Exchanges

If you would like to exchange a product, please contact us at luettgenh0@gmail.com within 30 calendar days of delivery.

Depending on product availability, we may provide an exchange or another appropriate resolution.

Non-Returnable Situations

A return may not be accepted if the product has been used, damaged through improper handling, modified, or returned after the 30-day return period.

Products that are specifically identified as non-returnable on their product page may also be excluded from the standard return policy where permitted.

Return Policy and Google Merchant Center

Infinityloopus strives to keep the return and refund information on our website accurate and consistent with the return policy configured in Google Merchant Center.

Our standard return window is 30 calendar days from the date the order is delivered. Eligible returns are handled by mail, and return shipping costs depend on the reason for the return as described in this policy.

The return policy should remain accessible to customers without requiring them to log in or provide personal information. The return period, return method, return shipping costs, and refund process should match the information submitted to Google Merchant Center.